Return & Refund Policy

Last updated: September 9, 2026

We want you to love your Brigitewear pieces. If something isn't quite right, we're here to help.

Return window

We accept returns within 30 days of delivery.

Return eligibility

To be eligible for a return, items must be unworn, unwashed, and in original condition, with all tags attached and the sanitary liner fully intact. Please try items on over your own underwear. Items that don't meet these conditions won't be accepted, and we reserve the right to refuse a return that doesn't meet this policy.

Refunds vs. store credit

● Full-price items are eligible for a refund to your original payment method.
● Sale items are eligible for store credit only.
● Custom orders are final sale and not eligible for returns or exchanges. This includes
lining changes, color changes, added adjustable strapping, and custom sizing. See our
Customize page for details.

Exchanges

We offer free exchanges for US customers. Email us at inquiry@brigitewear.com and we'll send you a return label. Please include the Returns and Exchanges form found on the back of your packing list, or download and print a new one here if you've misplaced it. Once your original item ships back to us, we'll process and send out your replacement. If your item doesn't fit quite right, exchanging for a different size or style is the fastest way to get what you need.

Returns for a refund

Customers are responsible for return shipping costs on refund requests (this doesn't apply to exchanges or defective items, see below). A $6.95 processing fee is deducted from your refund once we've received the returned item. Original shipping charges, where applicable, are non-refundable.

Damaged, defective, or incorrect items

We cover return shipping on exchanges and on items that arrive damaged, defective, or
incorrect. Please inspect your order as soon as it arrives and contact us right away at
inquiry@brigitewear.com so we can make it right at no extra cost to you.

Processing time

Once your return is received and inspected, please allow 5 to 10 business days for your refund or store credit to be issued. Your bank or card provider may take a few extra days to post it to your account.

Orders shipped to the European Union

If your order is shipped to the EU, you also have the right to cancel or return it within 14 days of receiving it, for any reason and without needing to give us a justification, in line with EU consumer protection law. Our standard 30-day window and return process above still applies,  and already exceeds this minimum.

Contact us about a return

Brigitewear International, LLC

Email: inquiry@brigitewear.com

Phone: 864-208-2596

Return address: 81730 U.S. Hwy 111, Suite 21, Indio, CA 92201, USA

Or reach us anytime through our Contact page.

Related:

Privacy Policy

Shipping Policy

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