FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://your-brigitewear-account.brigitewear.com and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at inquiry@brigitewear.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if  if you’ve asked us to cancel or there’s a problem with the order. However, if there is a problem with the order we will attempt to contact you via email. If there is no response to your emails within 4 days we will attempt to contact you by phone (within the United States only) if a phone number is provided. If, for some reasone there has been no response for 7 days we will then cancle and refund the order. Please accept our apologies if your order is canceled for any reason.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via inquiry@brigitewear.com, we may be able to cancel your order before it’s processed and shipped. If not,  then you can return it to us if you wish upon receiving it.

If you need to modify an order, please contact us at inquiry@brigitewear.com. We are happy to make any possible changes you need.

Please note; Once an order has shipped, we are happy to try to work with you and the carrier to try and rectify any issues (IE: unable to deliver or incorrect shipping address, etc). However, options can be limited. 

Sadly needs to be said: We do not reccomend expecting us to make demands on the USPS or FedEx and thinking that our Small Business Supreme Superpower will make the nation/world wide corporations bow down in suplication. 

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days, again depending on your preferred shipping method. When your order is processed, packed and the shipping lable is created, you will recieve an e-mail notifying you of the tracking number. Please check your Spam Folder as well. If, for any reason, you did not recieve the e-mail, please contact us at inquiry@brigitewear.com and we will gladly send it to you again. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to: 

• Belgium,
• Canada,
• Switzerland,
• Czechia,
• Germany,
• Denmark,
• Spain,
• Finland,
• France,
• United Kingdom,
• Hong Kong SAR,
• Ireland,
• Israel,
• Italy,
• Japan,
• South Korea,
• Malaysia,
• Netherlands,
• Norway,
• New Zealand,
• Poland,
• Portugal,
• Sweden,
• Singapore,
• Hungary,
• Iceland,
• Lebanon,
• Indonesia,

We offer free economy/standard shipping to orders within the USA.

For Priority and International shipping: Costs are calculater at checkout.

Priority and International Shipping costs vary depending on the items you’ve ordered(weight) and the State or Country where it’s being delivered.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery.

In your delivery confirmation emails, you’ll receive a tracking number reference which you can use to check the progress of your order online.

Please make sure to check your spam folder as well.

If you need further assistance, please email us at inquiry@brigitewear.com

Returns & Exchanges

We want you to love your Brigitewear pieces. If something isn’t quite right, we’re here to help.

Return Window

We accept returns within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• All tags attached
• Sanitary liner fully intact
• Tried on over underwear

Items that do not meet these conditions will not be accepted.

Refunds vs Store Credit

• Full-price items: Eligible for a refund to your original payment method
• Sale items: Eligible for store credit only
• Custom orders: Final sale (not eligible for returns or exchanges)

Custom orders include (but are not limited to):

• Lining changes
• Color changes
• Added adjustable strapping
• Custom sizing

Exchanges (Recommended)

We offer free exchanges for U.S. customers.

If your item doesn’t fit, we recommend exchanging for a different size or style—it’s the fastest way to get what you need.

Return Costs

• Customers are responsible for return shipping costs
• A $6.95 processing fee will be deducted from refunds

Final Sale Items

All customized items (Lining changes, Color changes, Added adjustable strapping, Custom sizing) are Final Sale Items and not eligible for return, refund, or exchange.

Processing Time

Once your return is received and inspected, please allow 5–10 business days for your refund or store credit to be issued.

Important Notes

• We reserve the right to refuse returns that do not meet our policy
• Original shipping charges (if applicable) are non-refundable

If you have any questions, please contact us at inquiry@brigitewear.com and we’ll be happy to help.

Please contact our customer service team via inquiry@brigitewear.com.

Providing the return is within the 30-day cancellation period and meets our return criteria.

The packing slip we sent with your order has the return and exchanges form on the back.

However, if you no longer have it, download our Return and Exchanges Form.

You will need to print this off and insert it into the packaging with the product when returning it to us.

You will also need to arrange for suitable packaging when returning an item.

if you no longer have it, download our Return and Exchanges Form.

You will need to print this off and insert it into the packaging with the product when returning it to us.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via inquiry@brigitewear.com with the details.

We’ll respond as soon as possible. usually within 48 hours.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it meets the below return requirements.

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• All tags attached
• Sanitary liner fully intact
• Tried on over underwear

Items that do not meet these conditions will not be accepted.

This depends on the carrier or shipping method that you choose when returning your item.

Once we receive your return, we’ll notify you by email.

Once your return is received and inspected, please allow 5–10 business days for your refund or store credit to be issued.